Last Updated: July 2026

At EnrichPaws, we know you're excited to receive your order, and we're committed to delivering it as quickly and safely as possible.

📦 30-Day Delivery Guarantee

We stand behind every order.

If your package has not been delivered within 30 days from the shipping date, you may contact our support team to request:

• A full refund, or
• A free replacement

Your satisfaction is our priority, and we'll always work to make things right.

Processing Time

Orders are processed within 1–3 business days after your purchase.

Orders are processed Monday through Friday, excluding holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Estimated Delivery Times

Please note that delivery times are estimates and may occasionally vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you'll receive a tracking number by email (when available).

If you don't receive tracking information within a few days, simply contact us and we'll be happy to assist.

Lost Packages

If your tracking information shows no movement for an extended period or your package has not arrived within 30 days, please contact us.

After reviewing the shipment, we'll gladly offer:

✅ A replacement

or

✅ A full refund

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

We are unable to offer refunds or replacements for orders shipped to an incorrect address provided during checkout.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

These charges are the responsibility of the customer.

Shipping Delays

While we do everything possible to deliver your order on time, occasional delays may occur due to:

• Customs inspections
• Severe weather
• Carrier disruptions
• National holidays
• Other events beyond our reasonable control

If your order exceeds our 30-Day Delivery Guarantee, we'll make it right.

Need Help?

Our customer support team is always happy to help.

EnrichPaws

📧 aviad@enrichpaws.shop

We typically respond within 24 hours.